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FAQ

Content

 

What type of content can you create?

We create digital content in all forms. Need a bunch of articles or blog posts? New web content for your site? Reviews, translations, e-Books, or social media posts? We can do all, and flavor them where necessary with local and international SEO.

 

Can I get a free sample before hiring you?

While we do not offer free samples, we can give you plenty of examples of our work across a range of topics and writing styles.

 

Where can I find some examples of your work?

Please check our Examples page and our Blog to see some of our recent work. You can also contact us to request more examples from our portfolio.

 

Who is doing the work?

Our in-house team of content writers, editors, proofreaders, and project managers. We love to write and create digital content in all its forms, which is why we do this. If you’re worried that we will outsource your work for less and compromise quality, please don’t — we don’t do that.

 

Is the content I receive unique?

Yes, all content you receive from us is unique. Our writers are proud creatives who are able to write amazing content even on the most challenging topics and when following the strictest guidelines.

 

How do you carry out research and gather information?

We start by visiting your website and understanding what you do. We then use Google to learn more about your online presence. Only after that we focus our research on the project at hand. Our researching process combines our own experience with the wealth of information that the web offers. We focus on the industry-relevant sources and high-authority websites.

 

What type of writing style will you use?

We adapt our writing style to your audience and to the medium in which your content will be published. We can convey your message in all writing styles: narrative, expository, persuasive, and descriptive. We can blend these to make your message more powerful. You can choose your preferred writing style from project to project. If you have a particular style in mind, give us a few examples and we can match it.

 

Do you have any writing style examples to show me?

Yes. Please take a look at our writing style examples (Guru, Enchanter, Rainmaker, and Yarn Spinner) to get a better idea of the style you would like your content to be written in.

 

What should I send you?

Send us a project file that includes content topics, keywords, guidelines, and any specific or additional requirements you may have. You can include resources and examples of what you like. Don’t forget to include links to some of your other content published on the web, if you want us to align our style with it and keep the tone consistent across channels. To provide quality content, we need to thoroughly understand your project and your organization, so be as detailed as you can.

 

Do I have to send you topics for my content?

You can provide your own topics, or you can let us suggest topic ideas. Before we start working, we will send all topic suggestions to you for approval. Please note that we charge for topic creation on larger orders.

 

What keyword density do you suggest?

We suggest a 1% keyword density for SEO articles, which we believe is optimal for SEO purposes. We can of course increase or decrease the keyword density as required. We prefer using semantically related keywords to boost your ranking potential.

 

What is the minimum length of a SEO contract?

Six months. SEO is an ongoing process that requires both commitment and perseverance. Also, our focus is on organic content marketing, which is generally a long-term strategy.

 

Do you provide support for different types of media?

We can upload and manage content on different content management systems (CMS), including WordPress, Joomla, and Magento. We can also manage content on different social media platforms such as Facebook, Twitter, Medium, Instagram, or Quora. If you don’t see your CMS or platform listed here, don’t worry — tell us about it.

 

Can you add images to my content?

Our image curation service can help. Please note that we will charge you extra for this service. We would also have to agree upon the sources we use and set a clear budget for royalty images.

 

Do you offer graphic design services?

We can create and edit photos, graphics, pictographs, charts, and infographics. You can use these to enhance your articles, posts, or social media updates, or as standalone content. If you have specific graphic design requirements, let us know.

 

Translations

 

What languages do you offer translation services for?

We can translate to and from English, German, Dutch, Spanish, French, Italian, Russian, Romanian, Hungarian, Serbian, Slovenian, and Portuguese.

 

Who does the translations?

Our team of translators and native speakers makes sure that not only your content but also your message reaches a new audience. We can both translate and localize your content.

 

Do you use automated translation tools?

We use human translators to ensure the best translation quality possible.

 

What format should I use for the files I send you for translation?

Send us your text to be translated in a Word, Excel, or .txt format. We understand that this may require an extra step for you, but these formats allow us to start translating right away and preserve the minimum formatting we need to give our translation the right shape. We do not accept documents in other formats.

 

Turnaround

 

How long does it take before I receive the content?

We take deadlines seriously as we believe trust is a cornerstone of creating a successful work relationship. Most content creation projects involve a Content Writer, Editor, and Project Manager, which means we generally need three business days for small orders and five business days for larger orders. Please use the following turnarounds for reference:

any order up to 2.000 words within 3 business days
orders up to 20.000 words within 5 business days

Please contact us to discuss the details for larger projects. Often, and especially when requested, we are able to deliver faster.

 

What about 24-hour turnaround time on urgent orders?

It’s often possible, but it depends on our workload at that time. We might charge you a little extra for it. We recommend you to contact us as soon as possible with your project details.

 

Payments

 

Is there a minimum order?

We have a $100 minimum order for all our services. We prefer long-term relationships where we get to know our clients better, as we believe that is to our mutual advantage.

 

Do you offer discounts and promotions?

We offer discounts on bulk orders. We occasionally have promotions as well. Subscribe now to our newsletter and you’ll receive 10% off your next order.

 

How can I pay?

You can do a wire transfer or pay us via PayPal.

 

What currency do you accept?

At this time we accept only payments in USD.

 

Do I have to pay in advance?

It depends on the type of work and/or assignment you hire us for. Small projects need to be paid in advance. Larger projects can be paid in milestones. We are flexible on ongoing projects and will provide you with an invoice after the work has been completed.

 

Other

 

How many revisions are included in the price?

We do unlimited revisions. However, please note that if the original guidelines were not detailed enough, or if you change your mind and want us to approach your project differently, we charge extra.

 

Will you give me a refund if I’m not fully satisfied?

If you are not happy, we offer you a 100% money-back guarantee. Please read our Terms of Service to learn more.

 

Non-disclosure and confidentiality agreements

We can sign confidentiality agreements on projects. However, any agreement will be considered ineffective if you do not complete your payment.

 

Do I receive full copyright?

You receive full copyright over the content we create for you upon payment. We keep the copyright to any content that is not paid in full.

 

 

Communication

 

How much communication can I expect?

We encourage you to contact us whenever you feel the need to, as this ensures we can deliver work that fully satisfies you. We like to receive clear and concise (written) requirements to maintain clarity at all times. The more details you can provide, the better the results. We give our best to respond fast.

 

Do you offer consultations?

If you’re not sure about the type of content you need or would like to discuss your ideas with us, you can schedule a Skype call or a meeting. A consultation can be a great starting point to a long and fruitful collaboration.

 

Do I have to pay for a consultation or is it included in the price?

We offer a first-time consultation free of any charge for new clients. We also offer free consultations to ongoing clients who want to polish their marketing, advertising, and SEO campaigns.

 

How can I contact you?

You can contact us any way you like. We will get back to you as fast as possible. Use the contact form on our website or Live Chat with us.
You can also reach us via email: office at meerkerkonline.com or phone: +381691113557, +381631871520

 

What are your working hours?

Every day we work hard to try to stick to our 10:00-20:00 GMT+1 working hours. But we usually end up working much more. We can’t help it.

 

When I submit a Request for Quote via your web site, how long does it take until somebody contacts me?

You will receive an answer on the same day, maybe even faster.

 

 

Careers

 

Are you hiring?

We are always looking for opportunities to expand our team. Do you like words, reading, and the web, and happen to known a thing or two about unicorns as well? You could be our dream candidate. Fill in our job application form.

 

What can a candidate expect?

We like to think our hiring process isn’t too boring. It begins when you send us an application that includes a cover letter, a CV, and a few samples of your writing. We will then give you a writing test on the topic of your choice in your own time, followed by a writing and editing test in real time. Last but not least, we’ll meet for a face to face interview. But that’s probably going to be the easiest part, so don’t worry, we’re nice.

 

What samples should I send you?

Work you did for other clients, your own blog posts, and anything else that highlights your writing skills. You can send us a link to your published content on the web, or send us files of your work through email.

 

Do you offer training for content writers?

Not right now, but our blog is full of helpful posts for new writers.